PET LUXURY
Delivery & Discretion
Pet Luxury Products Delivery & Discretion
If you order from Pet Luxury, we will send your parcel from our local warehouse or closest shop. We Delivery anywhere in the South Africa. Super Speedy Overnight Delivery Available Or same day collection. Speed Service delivery and free deliver options. Please see options by “checkout”
Our parcels are super discreet (no one will ever guess what it is or where it’s from)
Wrapping:
Parcels: The Pet Luxury items are covered in their original packaging, send inside regular courier packaging.
Waybill: From Pet Luxury
Bank Account: Your credit card is charged in the name of Pet Luxury.
Who will deliver my parcel?
Select your preference by Checkout.
What times do they deliver:
Our Selected Couriers deliver between 8am and 5pm on business days. On Weekends for emergency orders couriers can be arranged by you to collect or deliver.
Overnight Orders must be place before 12:00 midday for same day dispatch.
Our overnight delivery option applies to all main centers of the South Africa. If you are outside a main center your delivery may take a little longer, but happily though not longer than two to three working days!
If you want your parcel to be delivered a specific time, please contact the courier company we send it out with to arrange. As soon as we process your order, we send you a link with the specific courier’s companies details that will be delivering your luxurious pet items. If any adjustments to address or delivery times needs to be made you can simply use your tracking number and contact them to arrange above.
How Long Will My Order Take To Arrive?
In South Africa: Overnight or as per checkout option you select. You can also collect the same day or shop instore.
Where Is My Parcel?
As soon as we dispatch your items, we send you a tracking nr with a link to selected delivery options you have chosen with their direct details to track your order and communicate with them directly. You can also lock back into your order at any time on our website to view above.
Reach out for fast, if you need assistance to track your order.
Pet Luxury ViP Rewards program
Receive FREE rewards and earn money back when making purchases at Pet Luxury.
Get rewarded for shopping at Pet Luxury by subscribing for free and earning points to use for cash back. Refer friends, engage with us on social media, and earn even more points. Every week, we also give away pet toys and gift vouchers. Enter now to win!
Explore Our Premium PET Selection
About Pet Luxury 🐾
Explore a deluxe selection of premium pet goods and accessories designed to provide ultimate enjoyment and contentment for your beloved animal companion. At Pet Luxury, every pet is treated like a valued member of the family and a true superstar.
Find all your pet needs at our convenient store in South Africa – from pet supplies and pet food to grooming necessities, playthings, and beyond!
Our locations throughout South Africa offer prompt delivery and same-day pickup to make things easier for you.
Purchases over R650 qualify for complimentary delivery, and overnight shipping is also an option.
In today’s society, individuals highly prioritize timely delivery and secure transactions when buying goods on the internet. In order to fulfill this need, we offer shipping through reliable local courier services that allow for real-time tracking.
We recognize the significance of safeguarding your personal details and purchases, which is why we take extra measures to ensure a speedy and luxurious delivery experience.
Our goal is to satisfy both our customers and their furry companions! Enjoy same-day collection, overnight delivery, and free delivery for orders above R650.
Pet Luxury prioritizes quality and safety by exclusively importing reliable and globally recognized items from their affiliated stores worldwide. We thoroughly evaluate and vet all suppliers and makers before featuring their products in our assortment, ensuring utter contentment for our clients and their cherished animals.
This commitment to excellence is evident in our stringent standards, which involve initial product development, thorough inspections, and comprehensive quality evaluations.
Pet Luxury’s commitment to excellence is evident in their rigorous selection standards, which encompass the initial design of pet products, thorough physical examinations, and comprehensive evaluations of quality.
As a result, customers can have full confidence in the superior quality of their pet products. Pet Luxury strives to establish itself as the top choice for pet products and accessories, offering a luxurious and enjoyable experience for their clients both in-store and online.
Prior to selling any pet merchandise, we conduct thorough evaluations and follow a strict quantitative assessment process to ensure high quality.
Apart from the functional aspects of our products, we have high requirements for our manufacturers and suppliers. These include registration of establishment, accurate listing of all our products, adherence to quality systems regulations, and open medical reporting of any adverse events. The purpose of evaluating our suppliers is to ensure that we offer the best-in-class pet products globally.
We are dedicated to providing our clients and their furry friends with the best value for their money and ensuring their peace of mind by selecting pelt products that are professionally manufactured with pet-safe materials and can be used without any fear of side effects or bad experiences to your beloved companion.
Ensuring the well-being and satisfaction of our customers is our primary concern, as we offer the finest pet merchandise. Whether you choose to make your purchases online or in person, our all-in-one store provides a wide range of luxury pet items such as food, clothing, accessories, and toys.
Our vast assortment includes not only pet food but also stylish clothing, comfortable beds, and other essentials for dogs. We are dedicated to constantly providing an array of enjoyable playthings for your furry companion.
Buy quality that will last a lifetime!
Your pet’s best life starts with you.
Make every day a special occasion for your beloved companion.
NeXT GEN AI PET LUXURY APPS
Free Access to PETLUXURY.APP & PETLUXURY.TV
Our apps PETLUXURY.TV & PETLUXURY.APP offer a range of exciting pet features that are completely free to access, including health management tools, training resources, sitter-finding services, and fun virtual games for your furry friends. Some of the options available include Pet training, expert advice, Puppy training, Pet Health Hub for managing your pet’s health, and various virtual pet games.
99%
Client satisfaction rate, a testament to our commitment to quality.
2,480
Parcels and sent out daily to our local clients and their beloved pets.
26 Years+
Of Experience
640K
Pet products delivered monthly worldwide.
Frequently Asked Questions 🐾
Find answers to commonly asked questions about our products and services.
How can I place an order?
To make a purchase from Pet Luxury, all you need to do is visit our website, choose the products you want, and go to the checkout section.
Just follow the instructions to enter your shipping and payment details, and we will swiftly send your order from the nearest store in a discreet and timely manner.
You can opt for free delivery or expedited shipping when checking out.
Our top priority at Pet Luxury is to provide our customers and their beloved pets with the best possible service.
We would like to express our gratitude for your patronage and for selecting our store for your shopping needs❤️
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayFlex, SHOP NOWP PAY LATER, Peach payments, Ozow, Payfast, local bank transfers and more.
At checkout, you will have the option to choose your preferred payment method.
Choose the option that suits you best, including the shop now pay later feature.
Additionally, we offer free delivery for all purchases over R650 in South Africa.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.
As per your query, please find below the estimated delivery timelines for different shipping options:
– Speed Service: Courier services door to door (2-3 days)
– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.
-Pet Luxury Have Over 3300 Pickup Points in South-Africa. Simply select your closest pick-up point by checkout.
– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.
So, if you want to make sure that your pets get their goodies as soon as possible, be sure to select overnight delivery at checkout.
We hope this information helps in planning the arrival of your order.
Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you again for choosing Pet Luxury as your one-stop destination for all your pet’s needs.
We are grateful for your trust and patronage and strive to provide you with the best shopping experience possible.
As we process your order, we can’t wait to deliver it to your doorstep and see the joy on your pet’s face.
We appreciate the opportunity to serve you and look forward to being a part of your pet’s journey towards a luxurious and happy life. Happy shopping!
Are your products quality and safe?
At our pet store, we take the safety and well-being of your furry friend very seriously. That is why we guarantee that all of our pet products and toys are carefully selected and made from safe materials.
Our team thoroughly screens and investigates each product to ensure the highest quality and safety standards are met. This way, you can have peace of mind knowing that your pet’s health is our top priority.
We believe that pets deserve the best, which is why we only offer products that will provide a healthy, fun, and enjoyable experience for your pet.
We understand the importance of keeping pets happy and healthy, and we are committed to providing safe and trustworthy products for all of our furry customers.
What is your return policy?
At Pet Luxury, we understand that selecting the perfect pet product(s) can be overwhelming and we want to ensure your peace of mind throughout this process.
We take great pride in the quality of our products and are committed to meeting your expectations.
However, in the rare case that your purchase does not meet your standards, we have designed our return policies and procedures to guarantee a hassle-free and timely process for our valued customers.
We believe in providing high-quality products and exceptional customer service.
Our team is dedicated to finding a solution that will leave you satisfied with your purchase.
For more information about our return policy, please refer to our website or reach out to us directly. Your satisfaction is our top priority at Pet Luxury, and we are here to make sure you and your furry friend are happy with your purchase.
Can I track my order?
After placing an order for your beloved pets, you can rest assured that it will be shipped promptly by us.
Once the package has been sent out, we will send you a tracking number via email or phone, depending on your preferred option at checkout.
This tracking number serves as a convenient way for you to monitor the progress of your shipment, either on our website or on the courier’s website.
We are committed to providing a smooth and efficient shipping process for our customers and their beloved pets, and our tracking system is just one of the ways we strive to achieve this.
So sit back, relax, and let us take care of delivering your pets’ order while you stay informed every step of the way.
Is my personal information secure?
Yes, Pet Luxury understands the importance of safeguarding your personal information and takes it very seriously.
We prioritize the security of your data and have implemented industry-standard encryption and security measures to ensure its protection.
Any personal information that you provide us with will be used solely for the purpose of processing your order and will not be shared with any third parties without your explicit consent.
Our commitment to protecting your personal information is of utmost importance to us and we continuously strive to maintain the highest level of security for our customers.
You can trust that your data is safe with us at Pet Luxury.
How can I contact your customer service?
Pet Luxury’s customer service team is available to assist you via email, phone, or live chat.
You can find our contact information on our website’s Contact Us page. We strive to respond to all inquiries within 24 hours.
Visit our contact us page for more information. We aim to satisfy!
Hear from Our Happy Customers
Pet Luxury Community: Exclusive Offers, Free Apps and More
Pet Luxury is not just a typical pet store. Our customers have the added benefit of accessing various bonuses such as pet health records, daily entertainment, and informative videos through our Petluxury.app and Pet Luxury.TV platforms.