Spoil the one who loves you unconditionally
PET LUXURY
FAQ
Spoil Your Furry Companion in style!
Pet Luxury – South Africa’s premium pet store for luxury pet products. Enjoy same-day collection, overnight delivery, and FREE shipping on orders over R650. Shop daily flash deals up to 65% off for your pets’ comfort and style!
Your satisfaction is our priority!
Frequently Asked Questions
At Pet Luxury, our main objective is to provide our customers and their furry companions with the best support possible.
Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed and shipped speedy and discreet from your closest local shop. Select free shipping, overnight or speed service by checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayFlex, Ozow, SHOP NOWP PAY LATER, Peach payments, Payfast, local bank transfers and more.
At checkout, you will have the option to choose your preferred payment method.
Choose the option that suits you best, including the shop now pay later feature.Additionally, we offer free delivery for all purchases over R650 in South Africa.
How long does shipping take?
Firstly, thank you for choosing Pet Luxury for your recent purchase. We are excited to have you as our valued customer.
As per your query, please find below the estimated delivery timelines for different shipping options:
– Collection: When your order is ready to collect you can collect after placing the order online on weekdays any time between 8 am to 5 pm.
– Speed Service: Courier services door to door (2-3 days)
– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.
-Pet Luxury Have Over 3300 collection points in South Africa. Simply select your closest pick-up point by checkout.
– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.
– Postnet Delivery: We also have a speed service available through Postnet, which delivers your order from counter to counter within 1-3 days.
We hope this information helps in planning the arrival of your order. Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you again for choosing us and we look forward to delivering your order soon! Happy shopping!
Good Vibes Only!
Are your products pet-safe?
Our toys and pet products have been meticulously chosen and are made with only safe materials that are suitable for pets.
They go through a rigorous screening process to ensure their quality and safety, providing a fun and healthy experience for your beloved pet.
What is your return policy?
It is very important to us that you have peace of mind in choosing the right product(s) for you.
If for some reason your purchase isn’t the right fit for your desires, we’d like to help remedy that.
We’ve created our return policies and procedures to ensure that our customers receive quality pet products in a simple, fast, and stress-free manner.
Please see our return policy for more details or contact us.
Can I track my order?
After your beloved furry pets’ goodies have been sent by our company, you will be provided with a tracking number through email or phone (you can choose between the two during checkout).
This tracking number can be used to follow the status of your shipment on our website or the courier’s website. You will have access to real-time tracking as your package makes its way to you.
Is my personal information secure?
Yes, Pet Luxury take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data.
Your information will only be used for order processing and will not be shared with any third parties without your consent.
How can I contact your customer service?
Our Pet Luxury’s customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page.
We strive to respond to all inquiries within 24 hours. Visit our contact us page for more information. We aim to satisfy!
Unique Offerings
Fast Delivery
We ensure speedy local delivery and same-day collection so you and your furry friends never have to wait for premium products.
High-Quality Products
Our extensive selection of carefully curated toys and accessories guarantees top-notch quality, promoting joy and comfort for your pets.
Affordable Luxury
We provide superior pet merchandise at competitive prices, making luxury accessible to every pet owner in South Africa.
Pet Luxury’s Services
Quality pet products at paw-some prices !
Speedy Local Delivery
Same-day collectionamd free local delivery for orders above R650 & Overnight delivery options.
Luxurious Products
Luxurious quility pet products for affordable prices. Shop now pay later options available.
Client & Furry Support
The main focus of our company is to ensure that both you and your beloved pet are completely satisfied. Please don’t hesitate to contact us any time.
New Arrivals & Daily Deals
Every week, we have new arrivals of pet products and daily deals available. We also offer flash promotions with a discount of 65% off. SHOP NOW PAY LATER option available.
Win & Earn FREE Pet Luxury Rewards Points
Pet Luxury provides a distinctive loyalty program that enables clients to accumulate complimentary points with every purchase, including cash back rewards.
Pet Luxury Rewards
JOIN & START EARNING
Win FREE Pet Products and Vouchers !
Get registered for free now! Pet Luxury presents a one-of-a-kind and fulfilling shopping experience for its clients with our exclusive V.I.P Pet Luxury Rewards scheme.
This allows you to collect FREE points each time you make a purchase from us, which can later be redeemed for discounts on your next buys.
So why hesitate? Enroll in the Pet Luxury Rewards program today and start earning points for every buy and referral! It’s a win-win situation for yourself, your beloved pet, and Pet Luxury.
Up to 65% Off New Arrivals & Daily Flash Deals
65% Discount on new arrivals and daily promotions for popular items, with the added bonus of free shipping for orders over R650. At checkout, you can also opt to the SHOP NOW PAY LATER to ensure your pet receives all the lavish items they deserve.
They give unconditional love; give them the world?
Your pet’s best life starts with you. Spoil Your Furry Companion in style!
A little pampering goes a long way for a happy pet. Indulge in daily deals 65% off and free delivery anywhere in South Africa.