Spoil the one who loves you unconditionally
PET LUXURY
FAQ
South Africa ’s Nr 1 Pet Luxury Store. Same-day collection, overnight delivery and FREE delivery for all orders above R650. Daily Flash Deals up to 65% Off 🐾
Your satisfaction is our priority!
Frequently Asked Questions
At Pet Luxury, our main objective is to provide our customers and their furry companions with the best support possible.
Frequently Asked Questions 🐾
Find answers to commonly asked questions about our products and services.
How can I place an order?
To make a purchase from Pet Luxury, all you need to do is visit our website, choose the products you want, and go to the checkout section.
Just follow the instructions to enter your shipping and payment details, and we will swiftly send your order from the nearest store in a discreet and timely manner.
You can opt for free delivery or expedited shipping when checking out.
Our top priority at Pet Luxury is to provide our customers and their beloved pets with the best possible service.
We would like to express our gratitude for your patronage and for selecting our store for your shopping needs❤️
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayFlex, SHOP NOWP PAY LATER, Peach payments, Payfast, local bank transfers and more.
At checkout, you will have the option to choose your preferred payment method.
Choose the option that suits you best, including the shop now pay later feature.
Additionally, we offer free delivery for all purchases over R650 in South Africa.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.
As per your query, please find below the estimated delivery timelines for different shipping options:
– Speed Service: Courier services door to door (2-3 days)
– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.
-Pet Luxury Have Over 2400 Pickup Points in South-Africa. Simply select your closest pick-up point by checkout.
– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.
So, if you want to make sure that your pets get their goodies as soon as possible, be sure to select overnight delivery at checkout.
We hope this information helps in planning the arrival of your order.
Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you again for choosing Pet Luxury as your one-stop destination for all your pet’s needs.
We are grateful for your trust and patronage and strive to provide you with the best shopping experience possible.
As we process your order, we can’t wait to deliver it to your doorstep and see the joy on your pet’s face.
We appreciate the opportunity to serve you and look forward to being a part of your pet’s journey towards a luxurious and happy life. Happy shopping!
Are your products quality and safe?
At our pet store, we take the safety and well-being of your furry friend very seriously. That is why we guarantee that all of our pet products and toys are carefully selected and made from safe materials.
Our team thoroughly screens and investigates each product to ensure the highest quality and safety standards are met. This way, you can have peace of mind knowing that your pet’s health is our top priority.
We believe that pets deserve the best, which is why we only offer products that will provide a healthy, fun, and enjoyable experience for your pet.
We understand the importance of keeping pets happy and healthy, and we are committed to providing safe and trustworthy products for all of our furry customers.
What is your return policy?
At Pet Luxury, we understand that selecting the perfect pet product(s) can be overwhelming and we want to ensure your peace of mind throughout this process.
We take great pride in the quality of our products and are committed to meeting your expectations.
However, in the rare case that your purchase does not meet your standards, we have designed our return policies and procedures to guarantee a hassle-free and timely process for our valued customers.
We believe in providing high-quality products and exceptional customer service.
Our team is dedicated to finding a solution that will leave you satisfied with your purchase.
For more information about our return policy, please refer to our website or reach out to us directly. Your satisfaction is our top priority at Pet Luxury, and we are here to make sure you and your furry friend are happy with your purchase.
Can I track my order?
After placing an order for your beloved pets, you can rest assured that it will be shipped promptly by us.
Once the package has been sent out, we will send you a tracking number via email or phone, depending on your preferred option at checkout.
This tracking number serves as a convenient way for you to monitor the progress of your shipment, either on our website or on the courier’s website.
We are committed to providing a smooth and efficient shipping process for our customers and their beloved pets, and our tracking system is just one of the ways we strive to achieve this.
So sit back, relax, and let us take care of delivering your pets’ order while you stay informed every step of the way.
Is my personal information secure?
Yes, Pet Luxury understands the importance of safeguarding your personal information and takes it very seriously.
We prioritize the security of your data and have implemented industry-standard encryption and security measures to ensure its protection.
Any personal information that you provide us with will be used solely for the purpose of processing your order and will not be shared with any third parties without your explicit consent.
Our commitment to protecting your personal information is of utmost importance to us and we continuously strive to maintain the highest level of security for our customers.
You can trust that your data is safe with us at Pet Luxury.
How can I contact your customer service?
Pet Luxury’s customer service team is available to assist you via email, phone, or live chat.
You can find our contact information on our website’s Contact Us page. We strive to respond to all inquiries within 24 hours.
Visit our contact us page for more information. We aim to satisfy!
Unique Offerings
Fast Delivery
We ensure speedy local delivery and same-day collection so you and your furry friends never have to wait for premium products.
High-Quality Products
Our extensive selection of carefully curated toys and accessories guarantees top-notch quality, promoting joy and comfort for your pets.
Affordable Luxury
We provide superior pet merchandise at competitive prices, making luxury accessible to every pet owner in South Africa.
Pet Luxury’s Services
Quality pet products at paw-some prices !
Speedy Local Delivery
Same-day collectionamd free local delivery for orders above R650 & Overnight delivery options.
Luxurious Products
Luxurious quility pet products for affordable prices. Shop now pay later options available.
Client & Furry Support
The main focus of our company is to ensure that both you and your beloved pet are completely satisfied. Please don’t hesitate to contact us any time.
New Arrivals & Daily Deals
Every week, we have new arrivals of pet products and daily deals available. We also offer flash promotions with a discount of 65% off. SHOP NOW PAY LATER option available.
Win & Earn FREE Pet Luxury Rewards Points
Pet Luxury provides a distinctive loyalty program that enables clients to accumulate complimentary points with every purchase, including cash back rewards.
Pet Luxury Rewards
JOIN & START EARNING
Win FREE Pet Products and Vouchers !
Get registered for free now! Pet Luxury presents a one-of-a-kind and fulfilling shopping experience for its clients with our exclusive V.I.P Pet Luxury Rewards scheme.
This allows you to collect FREE points each time you make a purchase from us, which can later be redeemed for discounts on your next buys.
So why hesitate? Enroll in the Pet Luxury Rewards program today and start earning points for every buy and referral! It’s a win-win situation for yourself, your beloved pet, and Pet Luxury.
Up to 65% Off New Arrivals & Daily Flash Deals
65% Discount on new arrivals and daily promotions for popular items, with the added bonus of free shipping for orders over R650. At checkout, you can also opt to the SHOP NOW PAY LATER to ensure your pet receives all the lavish items they deserve.
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Exclusive Offers and Updates
Stay connected for the latest in luxury pet products and special promotions tailored for your beloved companions.