Your one-stop shop for high-end luxury pet products and toys and accessories in South Africa. Same day collection & overnight delivery.

Pet Luxury Rewards
TERMS AND CONDITIONS
The “Participating Entities” includes all participating stores, client operations, shops and online platforms.

These Terms and Conditions read together with our private policy and all other rules or polices that are made available on our various platforms constitute a written agreement between Pet Luxury and you (“you” and “user”) and will govern our relationship and your use of our Rewards Program.  When we refer to “Services”, we mean any products, goods, services, functionality offered, owned or operated by Pet Luxury Group.

General

The Pet Luxury Rewards program is a multi-partner reward program operated on behalf of all participating entities (“Pet Luxury”).

Only persons who are 18 years or older are eligible to sign up for the Pet Luxury Rewards program.

Only citizens or holiday makers currently in South Africa can sign up on this website.

Valid positive and acceptable forms of identification might be required. Photographic images of Pet Luxury Rewards members may be required for inclusion into the e-commerce system. Copies of each of these documents may be retained by the participating entities if needed.

Pet luxury reserves the right, amongst other rights, to amend points status or withdraw points at its sole discretion. In addition, Pet Luxury reserves the right to suspend or terminate program participation where Pet Luxury Rewards members are in breach of the terms and conditions, including but not limited to, qualification criteria.

The point status is determined by the Pet Luxury Rewards member’s activity in all aspects of the Pet Luxury Rewards program.

It is the Pet Luxury Rewards member’s responsibility to insert the points into electronic platform.

The points remain the property of Pet Luxury, and it reserves the right to adjust or edit or delete points.

Program participation, rewards and benefits are not transferable. Points are limited to one per person, per participating order.

Specific terms and conditions apply to individual rewards, benefits and special offers. Furthermore, Pet Luxury reserves the right without

consultation with rewards members or any prior approval thereof, to amend the terms and conditions for programme participation, including but not limited to alliance with other programmes. Equally rewards, benefits, points earned, special offers, awards, expiry periods and rates at which points are earned may be amended.

Pet Luxury Rewards members may be required to present their points together with a positive and acceptable form of identification when utilizing their points for certain transactions and/or claiming of prizes, special offers or redeeming of vouchers.

Complimentary services are extended to one Pet Luxury Rewards member at the relevant entity’s discretion.

Members are required to notify the relevant participating entity of any changes in address or personal details, either in writing or in person at the “Customer Service Desk” or contact us.

Pet Luxury Rewards members without any activity in areas of Pet Luxury Rewards program that generate points earning for a significant period of time will not be considered for special offers and benefits. In addition, program participation may be terminated accordingly.

Further terms, conditions and rules may be applicable from time to time, which will be specific to the promotional offering. Pet Luxury Rewards members may visit the Pet Luxury Rewards program for the latest terms, conditions and rules that may be applicable to Pet Luxury Rewards program and specific promotional offers.

Pet luxury Rewards members may elect not to be included in Pet Luxury Group’s marketing communications list by opting out at any time by clicking on unsubscribe in email communication or replying STOP to opt out of SMS communication. A reasonable period should be allowed for Pet Luxury Group to give effect to aforementioned opt-out request; hence the Pet Luxury Rewards member may receive marketing communication during the transitional period.

Pet luxury Group reserves the right to alter, amend or cancel Pet Luxury Rewards program at any time with prior notice. In addition, the use of points and/or benefits may be suspended from time to time with notice thereof.

The participating entity in the Pet Luxury Rewards program will be responsible for recording and storing information each time a member utilizes their points for program purposes.

This recorded information will be used by the participating entity to appropriately reward Pet Luxury Rewards members and to gather data for historical, statistical, and research purposes. The data will be retained for a period that is deemed necessary to serve the legitimate business interests of Pet Luxury Group. This not only ensures that members are rewarded accordingly for their loyalty, but also allows the company to analyze trends and make informed decisions about the program. By retaining this information, the participating entity can continue to improve and enhance the Pet Luxury Rewards program, ultimately benefiting both the company and its valued members.

Reward participants provide express consent to Pet Luxury Group for the processing and further processing of their personal and special personal information for lawful purposes as set out in Protection of Personal Information Act, to enable Pet Luxury Group to sign up participants to the Pet Luxury Rewards points and gifts manage the functions associated. Refer to the Pet Luxury Privacy Policy for information regarding personal information collected from participants, including the purpose for which information is collected and the further processing of participants’ personal information. Requests for the deletion, amendment or updating of personal information should be made in writing by the data subject.

Program participants indemnify and hold harmless, Pet Luxury Group, its subsidiaries, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements.

General:

Points

Points can be earned for your spend at participating Pet Luxury online and in-store shops.

Points at participating Pet Luxury Rewards entities are transferable between all participating entities on all Pet Luxury groups e-commerce sites.

Points are valid for 12 months from first date of issue, after which period they expire. Unused points older than 12 months will be forfeited.

The accumulation of points by other persons on behalf of the registered Pet Luxury Rewards member is expressly prohibited and is grounds for termination of program participation and forfeiture of points and benefits.


100 x Pet Luxury Rewards points = 1 x Rand.

Rewards Benefits & Offers

The Pet Luxury Rewards program offers a range of benefits and offers to its members, but these are subject to certain qualifying criteria. These criteria are determined based on the activity status of the Pet Luxury Rewards member, ensuring that the benefits and offers are in line with the level of engagement and participation in the program.

Additionally, the partner reward programs that are linked to Pet Luxury Rewards operate independently and have their own terms and conditions. It is important for members to carefully review these terms and conditions to ensure they understand their rights and responsibilities when participating in these partner programs. Pet Luxury cannot be held liable for any loss, injury, death, or damages that may occur as a result of using products, goods, or services offered by these partner programs, including negligence on the part of Pet Luxury. It is the responsibility of members to use these programs at their own risk and to take necessary precautions to avoid any potential harm.

Earned Rewards

Rewards can be earned for your spend at participating entities.

The required number of points must be earned over a specific period to qualify for rewards.

Rewards offered through the Pet Luxury Rewards program are subject to certain restrictions. These rewards are only available during the advertised periods and for the specific offerings as stated. They cannot be transferred to anyone else and will not be replaced if lost or stolen.

Moreover, rewards can solely be exchanged for the designated item or service and no cash will be provided in return.

Furthermore, there is a mandatory 72-hour waiting period after earning the reward before it can be utilized. These rewards can be acquired at your nearest Pet Luxury store, through the website www.petluxury.co.za, or via the petluxury.app during the specified offer dates. It should be emphasized that these limitations are supplementary to the usual terms and conditions of the Pet Luxury Rewards scheme.

By comprehending and complying with these regulations, members can fully relish the advantages of the rewards program without any misunderstandings or difficulties.